Reigns Luxurious Hair Policies
At Reigns Luxurious Hair, we want to make sure shopping at our welcoming Hair Extensions Store is as enjoyable as possible. That’s why we’ve worked hard to make sure our store policies are fair, clear and transparent. You can find a full outline of our policies below. If you can’t find the information you’re looking for, get in touch. We look forward to serving you at Reigns Luxurious Hair.
Our Return/Exchange Policy
Due to the nature of our product, and federal health regulations, all of our hair extensions are final sale. We do not offer refunds on any hair extension purchases. If you believe that you have received defective merchandise, please contact us immediately. We will NOT allow an exchange if the item has ANY signs of being worn. Hair cannot be brushed, washed, fingered through, combed, cut, bleached, dyed or taken out of the bundle. Our hair undergoes a strict quality control process to ensure that our customers receive only the best virgin hair. If you have any questions comments or concerns, contact Reigns Luxurious Hair at email@example.com
ZERO TOLERANCE CHARGEBACK POLICY
If a CHARGEBACK is made your information will be reported to IFCC and your information will be sent over immediately to a collection agency.
Customers are urged to contact us by email prior to filing a chargeback. In many cases, any dissatisfaction can be resolved simply and easily. A chargeback occurs when a customer contacts a credit card-issuing bank to initiate a refund for a purchase they made on their credit card. Since chargebacks are costly and can add a considerable amount to our operating costs, which will ultimately affect the ability to provide the best prices for our valuable customers, we will not tolerate chargeback abuses. All abusers will be reported to the Chargeback Protection Project, which may affect an abuser's ability to purchase at other online retailers across the United States. In all cases where the chargeback is clearly fraudulent and/or an attempt to circumvent Reigns Luxurious Hair LLC policy and contract, we will file a report with the IFCC (Internet Fraud Complaint Center), the customer's local authorities as well as with the Better Business Bureau. If the product was delivered via U.S. Mail or to a Post Office box, we will also file a mail fraud complaint with the postmaster or Federal Authorities. Reigns Luxurious Hair LLC will turn delinquent accounts over to a collections agency and reports will be filed with all credit bureaus as a delinquent collection account. You are fully responsible for paying all monies owed to Reigns Luxurious Hair LLC. In respect of any payment made by you, you agree that you will not make any charge-backs, and/or deny or reverse any such payment and will reimburse the Supplier for any charge-backs, denial or reversal of payments you make and any loss suffered by the Supplier as a consequence. In the event that payment of a shipped order is reversed by you or a third party payment processor you are responsible for making payment to Reigns Luxurious Hair LLC immediately. Payment is due within 24 hours of reversal. Past due amounts will accrue a penalty of $5.00 per day until payment in full is made. Delinquent accounts are turned over to a collection agency and reported to the credit Bureau.
Updated JUN 2020
Terms & Conditions
Please read this information carefully as it contains important details about our policy that may apply to you.
At Reigns Luxurious Hair LLC., customer satisfaction is our first priority. We stand behind the quality of our products 100%. We believe we can work together with our clients to make every purchase a positive experience. Our hair is carefully hand inspected by our fulfillment department before leaving our location. Due to the nature of our product, and because each individual piece comes from a separate donor, we cannot guarantee hair color or texture.
All terms of payment are always 100% upfront. As soon as you place an order online your credit card will be charged. We have zero tolerance for credit card fraud and theft of our merchandise. Any fraudulent purchases will be prosecuted to the fullest extent of the law. Please read the following terms to understand our policies in full. ALL SALES ARE FINAL!
Virgin human hair is distinct, and no two heads of hair are exactly alike. Our pictures are meant to give you a good idea of our textures available. When you place an order with us you will notice that there will be some variation between our pictures and that of the hair you receive. This is not avoidable nor should it be. Some textures may be more coarse, sleek, looser curls, tighter curls, etc. It is human hair and can vary with texture/wave pattern.
We only supply unprocessed virgin hair and it comes in natural shades of 1B (Off Black/Natural Dark Brown/ Custom 613). If you choose to color the hair, it takes and holds permanent, semi-permanent, lifts, and cellophane beautifully! Please understand, we DO NOT suggest any chemical changes being performed by an unlicensed individual. Always refer to a professional for permanent change, as the product is your investment. Though it is possible to color the hair, the risk of damaging it increases dramatically. All hair reacts differently to different products and regiments. Reactions include but are not limited to extreme dryness, breakage, shedding, matting, and tangling. If an error occurs due to a chemical service, Reigns Luxurious Hair LLC. and its entities are not liable or held accountable for damage.
Coloring, lifting, or dying the hair may affect the original texture of the hair. We are not responsible for the product after it has been altered from its original state. Please be forewarned, refunds and/or exchanges WILL NOT be issued for dissatisfaction with texture or color! ALL SALES ARE FINAL!
The pricing listed on the website at the time of check out is the only price that can and will be honored. All prices are subject to change. Once an order has been placed, you do not have the option to redeem the sale price of any sales announced AFTER your order was placed. Coupon codes cannot be applied to any pending, existing, or shipped orders. Once the order is shipped, you cannot apply a bundle deal pricing to get more bundles. ALL SALES ARE FINAL!
SALES/ DISCOUNT CODES/ COUPONS
In the case a customer is granted a personal discount code (separate from sale codes), the code can only be used
on regularly priced items. You cannot apply discount codes to the sale items. IF the code is provided via Reigns Luxurious Hair for a sale, the code can be used on all items. No discounts or coupon codes will be applied to existing orders.
ALL SALES ARE FINAL! Must be 18 or older to order. All terms of payment are always 100% upfront. We accept all major credit cards. As soon as you place an order online your credit card/debit card will be charged.
We have zero tolerance for credit card fraud and/or theft of our merchandise. Any fraudulent purchases will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address, your order will be placed under our Fraud Verification Process to verify the validity of your credit card or PayPal account, before your shipment is released. If this is necessary, then this may delay the shipping of your order.
Once payment is made there are no cancellations of orders for refund.
ONLINE STORE POLICY
Varying information on your invoice details or transaction information flags our verification team. As an extra step to protect our customers from internet fraud, we may require the customer to submit a government issued photo ID or valid license to authorize their transaction. ALL SALES ARE FINAL!
We do not operate on weekends. Any orders placed Friday, Saturday, or Sunday, will be processed first thing the following Monday morning, unless it is a holiday. Once shipped, orders arrive within the time frame selected at checkout. ALL SALES ARE FINAL!
If any product is out of stock, it will be shown as “sold out” or “unavailable” and you will not be able to purchase that product. However you can send us an e-mail stating what item you want and your contact information. Once the product becomes available you will be sent a notification, we will not hold product for clients, the notification is a courtesy to let you know your product is back in stock.
Please note: Prices, specifications, and availability of products are subject to change without notice.
We have a standard 24-48 hour processing time prior to the shipment of all orders.
This processing timeframe is subject to change due to sales or holidays.
Please review our shipping methods to receive an estimated timeframe of the delivery of your package.
******NO SHIPMENT WILL TAKE PLACE ON WEEKENDS NOR HOLIDAYS******
*************INTERNATIONAL ORDERS: There is a possible Customs fee that can be requested by the postal service upon delivery/receipt of the package. Reigns Luxurious Hair is not at liberty to calculate or charge customer as we have no control over the fees required outside of regular shipping fees. Customer is responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED, ABANDONED OR DISPOSED PACKAGES! ALL SALES ARE FINAL! *****************
If a shipment is returned to us the customer will be responsible for any additional cost related to reshipment.
Reigns Luxurious Hair. requires a signature upon of ALL shipments. Any shipments that exceed $230 will be sent via Restricted Delivery. Please ensure whom the package is addressed to is the person available for delivery. No signatures can be waived on a package.
If you are not available at the time of delivery, your package will be held at your local post office for pick-up for up to two weeks time before being Returned to Sender.
All UPS and USPS shipments will require a signature. For your convenience please do not wait until the last minute to place your order. If you have a deadline, hair appointment, or other engagements; it is always wise to order far enough in advance to allow for unanticipated delays. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust UPS and USPS to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges.
FAILED DELIVERIES / REFUSED SHIPMENTS / INCORRECT SHIPPING ADDRESS
Incomplete or incorrect address information is the major cause of shipment delays. Please be sure to cross-check the address information on your order. Make sure you have included ALL the information needed to deliver your package (Address, Apt Number, Etc.). Your order will be shipped via USPS or UPS to the address you provide. It is extremely important that you give us the most accurate and complete information possible. If an address correction needs to be made after your shipment has been sent you will be assessed the fee USPS charges us to make the correction or to reship the product. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS. ALL SALES ARE FINAL!
If a shipment is returned to us due to an incorrect address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS!
If you have tracked your package via UPS.com or USPS.com and there is a discrepancy in delivery information or it has been lost in transit please call us immediately. We will need to contact the responsible shipping service right away and initiate a trace/investigation for your package. This investigation can take up to 7-10 business days. It is never guaranteed that the carrier will be able to locate/retrieve your package. If your claim is resolved, we will contact you to offer reshipment or a refund. If the claim is not resolved by the carrier, we will not be able to guarantee those options.
Shampoo and condition your virgin hair extensions prior to installing.
Wash in warm water
When washing your hair extension do not massage or twist the hair
Apply a generous amount of conditioner
Do not apply conditioner to areas where the extensions are attached
After washing, allow to air dry (don’t roll or rub hair into a towel)
Styling: 3 bundles are needed for a full look depending on desired fullness. For styles 18’’ and longer, 3 -4 bundles are needed for a full look.
Reigns Luxurious Hair LLC, reserves the right at our discretion to make changes to prices, policies and procedures. Please check this page periodically for changes
Reigns Luxurious Hair LLC., does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Reigns Luxurious Hair will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Reigns Luxurious hair LLC. is not liable or responsible for any amount of damages above the aggregate Dollar amount paid by customer for the purchase of products under this agreement.
With the exception of your personal information, any communication or material you send to the Reigns Luxurious Hair LLC.. site, electronically or otherwise, including but not limited to data, questions, comments, suggestions, or submissions is and will be treated as non-confidential and non-proprietary. Anything you send to Reigns Luxurious Hair LLC., it may be used by Reigns Luxurious Hair LLC, for any purpose including but not limited to modification, reproduction, transmission, disclosure, publication, broadcast, and posting. By submitting material to Reigns Luxurious Hair LLC., you irrevocably transfer and assign to Reigns Luxurious Hair LLC, and forever waive and agree never to assert, any copyrights, “moral” rights, rights of publicity or to privacy, or other intellectual-property or proprietary rights that you may have in such material. Reigns Luxurious Hair LLC.. is free to use, without obligation of any kind, any ideas, concepts, techniques, or know-how contained in any communication you send to Reigns Luxurious Hair LLC.. site for any purpose whatsoever, including but not limited to developing, manufacturing, and marketing products and services.
COPYRIGHTS, AND OTHER RIGHTS
Reigns Luxurious Hair LLC, does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Reigns Luxurious Hair LLC., will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Reigns Luxurious Hair LLC, is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Reigns Luxurious Hair LLC., is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.
LEGAL PURCHASE AGE
Basically, if you’re under 18 years old, ask your parents or guardian before ordering please.
TYPE OF INFORMATION COLLECTED
The following information is provided by Reigns Luxurious Hair Co. to enable our online visitors to be fully informed of our Privacy Policies. The Site collects certain information when you interact with the Site. For example, the Site may collect "Personal Information" which is data that can be used to identify an individual, as defined by applicable law. The Site may also collect data that does not identify you specifically. The following is a list of data that we may collect and process about you:
Information that you provide by filling out forms on the Site. This includes information you provide when you order from the Site; subscribe to any services offered on the Site including but not limited to interactive services (such as blogs, chat rooms, message boards, or other user forums); enter a competition or promotion sponsored by Reigns Luxurious Hair; complete a survey; or report a problem with the Site;
Your correct date of birth, which we may require that you submit accurately to ensure that you do not access the Site if you are not of a legal age to purchase items offered for sale on the Site;
Any information you may provide when you contact us or send us a correspondence;
Details of any transactions you carry out through the Site including the placement of any orders by you; and
Details of your visits to the Site including, but not limited to, your computer's IP address in order to provide us with information that helps us learn about your browser and operating system, password information, page interaction information, traffic data, location data, weblogs, and other data about the resources that you access.
We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests.
If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit card billing address(es) so that we can process and fulfill your order. We do not view or save your credit card or debit card information.
Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.
Basically, we use “cookies” to make your online experience as best as possible. Milk not included.HOW PERSONAL INFORMATION MAY BE USED
Reigns Luxurious may use your personal information for the processing of orders, payments and to provide you with a personalized shopping experience. We will also use your details to fulfill and deliver your orders. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.
When you order from Reigns Luxurious Hair, you will be offered the opportunity to opt out of our email newsletter and other update services. If you choose to opt-out for this service, we will not send you alerts for new products, features nor enhancements; special offers; upgrade opportunities; contests or events of interest. However, if you choose to receive our emails from time-to-time we will use the information you provide to promote the products and services via email. We do collate information about site traffic, sales, wish list, and other commercial information but do not share this information with any third parties. Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs.
In addition to disclosures identified in the purposes above, from time to time we may disclose Personal Information to:
Our service providers and subcontractors, including our affiliates, retained to perform functions on our behalf or to provide services to us, such as warehousing and delivery; marketing and advertising; data processing; software development; website hosting and management; information technology and office services; legal, accounting, audit and other professional service providers; and further provided such service provider does not collect, use or disclose the personal information for any purpose other than to perform such functions or to provide services to us or as otherwise required by law;
Unaffiliated service providers with whom Reigns Luxurious Hair may subcontract, including website hosting companies, fulfilment companies and other third party service providers;
The prospective seller or buyer of Reigns Luxurious Hair’s business or assets, including where Rrigns Luxurious Hair or substantially all of Reigns Luxurious Hair’s assets is acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
Basically, we use your personal information only for what is necessary and never share with those who shouldn’t see it.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
You are solely responsible for any User Content that you submit. You are legally liable for the User Content that you submit including, for example, material protected by copyright, trademark, patent or trade secret law or other proprietary rights laws without permission of the author or owner or subject featured in such submission, or defamatory comments.
You grant to Reigns Luxurious Hair the worldwide, perpetual, irrevocable, royalty-free, fully-paid, non-exclusive, transferable right to use your uploaded User Content in any manner to be determined in the Licensed Parties’ sole discretion, including but not limited to on its webpages, social media pages operated by the Licensed Parties, promotional e-mails and advertisements, and in other marketing, promotional and advertising initiatives, in any media now or hereafter known.
You hereby represent and warrant that (i) you own all rights in and to your User Content, (ii) if the User Content is subject to third party proprietary rights, you have all necessary licenses, rights, consents, and permissions to publish the User Content you submit and to grant the rights granted herein, including permission from all person(s) appearing in your User Content; (iii) you are not a minor, (iv) you are legally entitled to post the User Content, and the Licensed Parties’ use of your User Content as described herein will not violate the rights, including but not limited to copyright, trademark, privacy, publicity or other proprietary rights, of any third party or any law, and (v) the User Content is not libelous, defamatory, obscene, pornographic, abusive, indecent, threatening, harassing, hateful, or offensive. You hereby release, discharge and agree to hold the Licensed Parties, and any person acting on their behalf, harmless from any liability related in any way to the Licensed Parties’ use of your User Content.
Reigns Luxurious Hair reserves the right to remove any User Content from the Site, the Brand properties and the Services at any time, for any reason. If you believe User Content residing on the Site or the Services infringes a copyright, please refer to our Copyright Policy below.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@firstname.lastname@example.org
If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. Changes and clarifications will take effect immediately upon their posting on the website.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
WHERE AND HOW TO ASK QUESTIONS OR FILE COMPLAINTS
Basically, by using our site, you agree to the terms on this page. Reach our team at Info@reignsluxurioushair.com. with any questions!